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FAQ

SHIPPING POLICY

Shipping Rates & Queries

Canda

USA

International

Do we offer Free Shipping?

Do we ship to PO Boxes?

Order Processing, Lost Packages & Damaged Orders?

Order processing time

Tracking numbers and confirmations

Lost package

Damaged Shipments

RETURNS AND EXCHANGES

In Store Returns

Exchanges, in-store credit or refunds

Can I return my unopened purchase

Can I return my opened purchase

How do I return the items?

Can I cancel my order?

Online Returns

Exchanges & refunds for online orders

Can I return and exchange online purchases in-store

Can I return my opened and used product?

How do I return the items online?

General FAQ for Online Orders

Stock Availability

Stock Availability

Out of Stock

FAQ's about our products & in store services

Can I get my Makeup done in store?

Makeup demos & application

How do I book a Make Over?

Skincare

Are you products suitable for my skin type?

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