We offer FREE Expedited Shipping with Canada Post on Canadian orders $100 and over (excluding taxes).
All other Canadian orders are expedited via Canada Post with a $10 charge.
You should expect your package 4 - 8 business day from ship. All our packages have a tracking number and will be sent to you when the order is shipped.
We also offer a LOCAL PICK up option for those in and around North Vancouver and Vancouver that would rather pick up the order.
All orders to the United States have a flat shipping rate of $24.
All International orders have a flat shipping rate of $65 - But... if it costs less to send depending on weight and size you will be refunded the difference. We only charge you the minimum that is required to ship the order.
If you would like a more accurate quote on shipping for an international package, please send us an email to firstname.lastname@example.org.
Please allow up to 2 days for processing. We work on getting all orders out as quick as we can. Anything ordered Friday afternoon or later will not be processed until the following week.
return, in-store credit & exchange policy
Exchanges, in-store credit or refunds are offered if for the very unlikely reason you are unhappy with your purchase within 7 days of receiving your order.
Any return processed after a 7-day period is eligible ONLY for exchange or in-store credit for up to a 14 days after your order is received.
Please email your order number, the reason for the return and preference (exchange, credit, or refund) to email@example.com to be issued a Return Authorization number.
We DO NOT offer returns or exchanges on SALE ITEMS (cuz you probably got a kick ass deal here), lingerie (eww), swimwear (same eww).
Kiss and Makeup cannot accept a return on any merchandise with visible damages or smells to have been worn! Merchandise that appears to be worn or damaged will be returned to you without a refund at our discretion. Shoes must be returned without visible wear and in the original packaging. Items returned to us must be in original, re-sellable condition (plastic still on, seals still on, tags still on... you get the gist).
If for any reason you need to talk to us about a return please do email firstname.lastname@example.org. We will gladly rectify any production issue that sometimes occur (ie, skincare pump not working) or damaged packaging when shipping.
We have the right to deny credit if the merchandise returned does not meet our return & exchange policy requirements.
Please Note: Shipping and handling charges are not refundable. All SALE purchases are FINAL SALE.
Our inventory may be subject to change, despite our best efforts to keep inventory accurate. This rarely happens but in the event that it does, you will be notified shortly after placing your order and you will be refunded for the payment amount.