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SHIPPING RATES & QUERIES

We offer FREE Expedited Shipping with Canada Post on Canadian orders $100 and over (excluding taxes). All other Canadian orders are expedited via Canada Post with a $10 charge. You should expect your package 1-7 business day from ship. All our packages have a tracking number and will be sent to you when the order is shipped. Please note that these are estimated delivery time frames. We cannot guarantee delivery date and times may vary depending on the season ie. Christmas!.

Canada Post Expedited Parcel

$8 (FREE on orders over $100)

1-7 Business Days

Purolator $20 Flate Rate (Signature Required)

1-4 Business Days

Orders to the United States have a flat shipping rate of $15. We are not responsible for any additional fee or duties associated with delivery. Please note that these are estimated delivery time frames. We cannot guarantee delivery date and times may vary depending on the season ie. Christmas!

USA Canada Post - Tracked Packet/UPS - $15 - 4-7 Business Days

Want to place International order? We can help. For an accurate shipping cost prior to purchase with Canada Post and / or UPS please email us at hello@kissandmakeup.ca

 

We've found that Small Air Packets with Canada Post cost around ~$25 - $35 6 - 8 business days and UPS ~$80 - $125 depending on the weight and location.

We offer FREE SHIPPING in Canada on all orders over $100. Occasionally, we offer free shipping codes in our newsletter.

You can sign up here (bottom of home page).

Yes we certainly do! Just because you may live in a rural area your beauty routine shouldn't suffer for it. All addresses with a PO Box will ship ONLY with Canada Post.

Order Processing, Lost Packages & Damaged Orders?

We aim to get all of our online orders out the door as quick as possible. We generally process orders within 2 business days. If you order on a Friday after 2pm your order will be processed on the following Monday. If there is any sort of a delay in processing your order we will be sure to be in contact!

Once your order is placed, you will receive a confirmation email. Once your order is fully processed your will receive a  confirmation email that includes a tracking number so you can locate your order anytime during the shipping process. 

If the status of your order hasn’t been updated in more than 3 business days, please give a call at +1 (778) 379-7928 or email us at hello@kissandmakeup.ca and we will help you out! 

Dang! This unfortunately does happen occasionally. If your order has gone walk-about send us an email to hello@kissandmakeup.ca and we will help you our ASAP. 

Most likely we will submit a claim to Canada Post on your behalf and get a replacement order in the mail. 

Did your package get a little roughed up? That sucks and does happen occasionally despite our best effort when packing orders. It is normal for the outer carton to show some wear and tear; however, if there is damage to the item(s) in your shipment, notify us immediately at hello@kissandmakeup.ca

If you can include the order confirmation and photos that is most helpful for us to submit a claim on your behalf to the carrier. Once we get all the info we will get a replacement item shipped as soon as possible. 

RETURNS & EXCHANGES

Yes, we do offer exchanges, in-store credit or refunds if any reason you are unhappy with your purchase within 7 days of purchasing your product. Please note: All products must be unused & unopened within 7 days of purchase to be eligable for a full refund.

Any return processed after a 7-day period is eligible ONLY for exchange or in-store credit for up to a 14 days after your have purchased your order.

We accept returns within 7 days of receiving the order or in-store purchase.  All in-store returns require a receipt. 

Unused and unopened items can be returned for a full refund - including taxes, with in 7 days. 

Please note that it can take up to 2 weeks for a return to be processed and show up on your credit card statement.

Returns within 14 days of purchase are eligible for an in-store credit.

If for any reason you need to talk to us about an item you are unhappy with please do email: hello@kissandmakeup.ca  or give us a call 1+ (778) 379-7928. Sometimes, products are not as straightforward to use as the seem. If you feel like a product is not working properly we would love to review the "how to" with you first before returning it. 

Used or opened makeup, cosmetics and skincare can be returned within 14 days of purchase for a store credit.Your store credit will not expire.

Pop into one of our stores & speak to one of our emplyees about returning your product. 

Yes, you can cancel your order in the case that you change your mind. A $10.00 restocking/cancellation fee will be charged in the case of cancellation  to cover card processing & refund fees.

Products that are out of stock?

Our inventory may be subject to change, despite our best efforts to keep inventory accurate sometimes things get wacky. 

This rarely happens but in the event that it does, you will be notified shortly after placing your order. If the item is en-route we will give you a time frame for delivery or you can choose to have the item refunded for the payment amount with our profuse apologies.